Frequently Asked Questions



The fast answer is no, not really. Our shipping teams are so fast that they often have orders shipped in literal minutes. If you need to make a change to your order (address, size, item, etc) or want to cancel it, please let us know immediately and we will do our best to catch it before it goes out, but we can never guarantee the ability to make a change.

Please call us during business hours at 831-231-2438. You may also email including:

  • Your order number
  • Details of the change, like new address or the items you want to change
  • Type “Order Change” or “Order Cancel” in the subject line.

Use the step-by-step instructions below to return by mail:

 EXCHANGES:.   If you received a damaged, defective, or wrong item from your online order, please contact us right away:

By Email:

By Phone:  (831) 231-2438 


STEP 1:  Package your items and the invoice that came with your order(s).
  • You can return merchandise purchased from only up to 30 days after the original transaction date.
  • Enclose the order #, Name purchased under & phone # and your return merchandise inside the box/bag.
  •  Make sure that the product has not been used.  The return merchandise is in the original packaging-not damaged.  
    STEP 2:  Email with your order # & the reason why your returning the item.  Our customer service representative will get back with you on details on how to return your item.
    STEP 4: Please allow up to 30 business days for us to receive your return and process your credit.

    How will I be refunded?

    • Please allow 30 days to process your refund.
    • All returns will be credited to the original form of payment (excluding shipping and handling charges).  
    • All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of the purchase will be prorated and applied to the refund amount.  
    • Once the return is processed, we will send an email confirmation of your credit.  
    • Please allow one to two billing cycles for the credit to appear on your statement. 

    Expedited shipping:

     Orders chosen for verification by our fraud prevention team or orders delayed because of low inventory may not be delivered on time. We work hard to prioritize expedited orders and will always do our best to get them out the same day.

    International shipping:

    International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If your order is refused upon delivery, it will not be returned to and no refund will be processed.


    Item never arrived:

    Can't Find Your Package?

    Not to worry! Most items are found within two days. Here are some things to try.

    1) Check that your shipping address is correct.

    Let's make sure we shipped to the right place. Current shipping addresses are listed under “Deliver To:” on your order confirmation email that was sent to you.

    2) Check around your home or with neighbors.

    Boxes might be at back doors, behind bushes, etc.

    3) Give it 2 days.

    Sometimes carriers incorrectly scan packages that are still in transit.

    4) Check your mailbox or anywhere else you receive mail.

    Carriers deliver differently, especially if the package is small enough to fit inside your mailbox.

    5) Check for a notice of attempted delivery.

    This notice will tell you the steps you should take to receive your package.

    Contact the Carrier

    • Use your tracking number to start a claim with the carrier (FedEx, UPS, USPS etc.).

    Tried everything? We'll fix it!

    Contact us at (831) 231-2438 or email us at