RETURNS & EXCHANGES
RETURN AN ONLINE PURCHASE BY MAIL-UNITED STATES
Use the step-by-step instructions below to return by mail:
If you received a damaged, defective, or wrong item from your online order, please contact us right away:
By Email: Customerservice@selectsk8.com
By Phone: (831) 231-2438
STEP 1: Package your items and the invoice that came with your order(s).
- You can return merchandise purchased from Scabs.com only up to 30 days after the original transaction date.
- Enclose the return form and your return merchandise inside the box.
- Make sure that the product has not been used. The return merchandise is in the original packaging-not damaged.
STEP 2: Take your package to the carrier of your choice.
- Be sure that all return packages are properly insured and trackable. Carriers offer insurance against loss or damage during transit. Smith Safety gear is not responsible for lost or damaged packages.
- Return shipping fees are the customer's expense.
- Keep the tracking information until your return has been processed.
STEP 3: Mail your package to the following address:
1763 Placentia Ave.
Costa Mesa, Ca. 92627
STEP 4: Please allow up to 30 business days for us to receive your return and process your credit.
How will I be refunded?
- Please allow 30 days to process your refund.
- All returns will be credited to the original form of payment (excluding shipping and handling charges).
- All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of the purchase will be prorated and applied to the refund amount.
- Once the return is processed, we will send an email confirmation of your credit.
- Please allow one to two billing cycles for the credit to appear on your statement.